Returns policy
Our Returns policy is in addition to any rights imparted due to Australian Consumer Law and lasts for 14 days. If 14 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange except as required by law. These reasons may include:
- where an item is not fit for purpose intended,
- where the item does not match the description provided
To be eligible for a refund, your item must be unused, in the same condition that you received it and in the original packaging.
There are certain situations however where refunds may not be granted:
- Any item not in its original condition, or which is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after your delivery.
To complete your return, we require a receipt or proof of purchase, or that you are the person on record as having purchased from us.
Exchanges (if applicable)
All exchanges are subject to stock availability and if we aren’t able to exchange the goods we will refund the item instead. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will notify you of the approval or rejection of your refund.
Upon approval, a credit will automatically be applied to your credit card or original method of payment, within a reasonable timeframe.
Late or missing refunds
We will not process a refund until after the stock has been delivered back to us. It may then take a further two to three business days for the refund to be processed.
If you haven’t received a refund after that time, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Clearance items
Clearance items will not be refunded for change of mind.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.
Shipping
To return your product, you should mail your product to: PO Box 841, Ryde, NSW, 1680, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.